Online Live Chat Manager

Job description:

Mall of Qatar is seeking a talented and experienced Online Live Chat Manager to join our team in Doha. As the Online Live Chat Manager, you will be responsible for managing and overseeing our online customer service chat platform to ensure a seamless and positive experience for our customers.

Responsibilities: - Manage and oversee the online customer service chat platform, including responding to customer inquiries in a timely and professional manner - Monitor chat conversations to ensure quality and consistency in customer service interactions - Train and mentor chat agents to provide excellent customer service - Develop and implement strategies to improve the efficiency and effectiveness of the online chat platform - Analyze chat data and metrics to identify trends and opportunities for improvement - Collaborate with other departments to address customer inquiries and issues - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - Bachelor's degree in a related field - 7+ years of experience in customer service or online chat management - Excellent communication and interpersonal skills - Strong problem-solving abilities - Motivated and reliable - Cooperation and teamwork skills - Experience with live chat platforms and customer service software - Ability to work in a fast-paced environment and multitask effectively - Flexibility to work part-time hours as needed

Benefits: - Disability insurance - Remote work flexibility - Gym membership

Working environment: At Mall of Qatar, we strive to create a working environment that sparks creativity and motivation. We believe in inspiring greatness in our team members and providing opportunities for growth and development.

Deadline to apply: 2024-07-13

Equal opportunity statement: Mall of Qatar is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all team members feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.