Online Live Chat Manager

Job Description:

QatarDebate is seeking a skilled and experienced Online Live Chat Manager to join our team in Doha, Qatar. As the Online Live Chat Manager, you will be responsible for managing and overseeing all online live chat interactions on our website and other digital platforms. This is a part-time position with a mid-to-senior level of seniority, requiring at least 6 years of relevant experience.

Responsibilities: - Manage and monitor online live chat conversations with customers in a professional and efficient manner. - Respond to inquiries, provide information, and resolve issues promptly and accurately. - Coordinate with the customer service team to ensure a seamless and consistent customer experience across all channels. - Analyze chat data and feedback to identify areas for improvement and implement strategies to enhance customer satisfaction. - Develop and maintain chat scripts and guidelines to ensure consistent messaging and brand voice. - Collaborate with the marketing team to promote online chat services and increase engagement with customers. - Stay up-to-date on industry trends and best practices in online chat management.

Requirements: - Energetic and resilient personality to effectively handle a high volume of online chat interactions. - Strong planning and organizational skills to manage multiple conversations simultaneously. - Creativity to develop engaging and informative chat responses that align with the company's brand. - Excellent communication and interpersonal skills to build rapport with customers and provide exceptional service. - Proficiency in using online chat platforms and customer service software. - Ability to work independently and as part of a team in a fast-paced environment.

Benefits: - Travel and spending expenses covered by the company. - Company transportation provided for work-related travel. - Disability insurance coverage for all employees.

Working Environment: As an Online Live Chat Manager at QatarDebate, you will have the opportunity to build strong relationships with colleagues, clients, and partners in a collaborative and supportive work environment. We prioritize teamwork and open communication to achieve our goals and provide the best possible service to our customers.

Deadline to Apply: Interested candidates should submit their applications by July 12, 2024, to be considered for the Online Live Chat Manager position at QatarDebate.

Equal Opportunity Statement: QatarDebate is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.