Online Live Chat Officer

Job Description:

We are looking for a dynamic and enthusiastic Online Live Chat Officer to join our team at Snoonu in Doha, Qatar. As an Online Live Chat Officer, you will be responsible for providing excellent customer service through online chat platforms. You will interact with customers in real-time, addressing their inquiries, resolving issues, and ensuring a smooth and seamless experience.

Responsibilities: 1. Engage with customers through online chat platforms and provide timely and accurate responses to their queries. 2. Assist customers with placing orders, resolving payment issues, and coordinating deliveries. 3. Proactively reach out to customers to offer assistance and help them navigate our platform. 4. Collaborate with other departments to escalate and resolve complex customer issues. 5. Monitor chat conversations and identify trends or recurring issues to improve overall customer experience. 6. Maintain a high level of professionalism and confidentiality in all interactions with customers. 7. Keep accurate records of customer interactions, feedback, and complaints.

Requirements: 1. Bachelor's degree in a related field. 2. Minimum of 3 years of experience in customer service or a similar role. 3. Excellent written and verbal communication skills. 4. Strong multitasking abilities and the ability to work under pressure. 5. Resourceful and energetic with a positive attitude. 6. Attention to detail and strong planning skills.

Benefits: 1. Relocation allowance for eligible candidates. 2. Free food provided during working hours. 3. Gym membership for employees to maintain a healthy work-life balance.

Working Environment: At Snoonu, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage employees to think outside the box, take risks, and contribute innovative ideas. Our team values collaboration, creativity, and a passion for delivering exceptional customer service.

Deadline to apply: 2024-05-17

Equal Opportunity Statement: Snoonu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.