Online Live Chat Officer

Job Description:

We are looking for a proactive and dynamic Online Live Chat Officer to join our team at Snoonu in Doha, Qatar. As an Online Live Chat Officer, you will be responsible for providing exceptional customer service through online chat support.

Responsibilities: - Respond to customer inquiries and provide support through online chat - Assist customers with product information, order status, and issue resolution - Identify and escalate priority issues to the appropriate team members - Maintain a positive and professional demeanor at all times - Work collaboratively with other team members to ensure high-quality customer service - Keep accurate records of customer interactions and transactions - Stay up to date with product knowledge and company policies

Requirements: - 2 years of experience in customer service or online chat support - Driven and passionate about providing excellent customer service - Strong presentation skills - Excellent time management skills - Ability to work independently and as part of a team - Proficiency in using online chat platforms - Excellent written and verbal communication skills

Benefits: - Paid overtime - Travel & spending expenses - Medical coverage

Working Environment: At Snoonu, we believe in injecting a sense of joy and vibrancy into the work environment. We foster a collaborative and supportive atmosphere where all team members are encouraged to contribute their ideas and grow professionally.

Equal Opportunity Statement: Snoonu is an equal opportunity employer and welcomes applications from all individuals regardless of age, gender, race, religion, disability, or sexual orientation. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: June 12, 2024

Join our team and be a part of a dynamic and fast-growing company! Apply now to become our Online Live Chat Officer at Snoonu.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.