Online Support Assistant

Job Description:

As an Online Support Assistant at Al Jazeera Media Network, your primary responsibility will be to provide online support to users of the network's digital platforms. This will involve responding to user inquiries, troubleshooting technical issues, and ensuring a seamless online experience for our audience. You will also be responsible for monitoring user feedback and working closely with other team members to address any emerging issues or trends.

In addition to providing support to users, you will also be expected to assist in maintaining and updating online content, including articles, videos, and multimedia features. This will involve working with content management systems and collaborating with editors and producers to ensure that all online content is accurate, timely, and engaging.

Requirements:

- Strong drive and confidence in your abilities - Excellent emotional intelligence and the ability to empathize with users - Strong teamwork skills and the ability to collaborate effectively with others - A keen interest in digital media and online platforms - Excellent communication skills, both written and verbal - Ability to work flexible hours, including evenings and weekends - Technical proficiency and familiarity with digital tools and platforms - Prior experience in online support or customer service is preferred but not required

Benefits:

- Vision insurance - Training and professional development opportunities - Employee discounts on company products and services

Working Environment:

As an Online Support Assistant at Al Jazeera Media Network, you will have the opportunity to work in an environment that values change and resilience. You will be part of a dynamic team that is constantly adapting to the evolving landscape of digital media, and you will have the opportunity to learn and grow alongside experienced professionals in the field.

Equal Opportunity Statement:

Al Jazeera Media Network is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and encourage individuals with disabilities and members of marginalized communities to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.