Online Support Manager

Job Description:

United Development Company is seeking a highly experienced Online Support Manager to join our team in Doha, Qatar. This position is part-time and falls within the mid-to-senior level of seniority. The ideal candidate will have at least 8 years of experience in a similar role, with a proven track record of success in managing online support services.

Responsibilities: - Oversee and manage the online support team, ensuring that all customer inquiries and issues are addressed in a timely and professional manner - Develop and implement strategies to improve online customer support processes and procedures - Work closely with other departments, such as IT and marketing, to ensure a seamless online customer experience - Analyze customer feedback and data to identify areas for improvement and implement changes as needed - Monitor and report on key performance metrics related to online customer support - Train and mentor team members to maintain a high level of customer service and professionalism - Stay up-to-date on industry trends and best practices in online customer support

Requirements: - 8+ years of experience in online customer support or a related field - Bachelor's degree in a relevant field - Strong leadership and communication skills - Driven and resilient personality traits - Critical thinking and strategic planning skills - Ability to work independently and as part of a team - Experience with CRM systems and online support tools - Strong attention to detail and problem-solving abilities

Benefits: - Travel and spending expenses - Dental insurance - Parental leave - Opportunities for professional development and growth

Working Environment: At United Development Company, we believe in injecting a sense of joy and vibrancy into our work environment. We strive to create a positive and inclusive workplace where employees feel valued and supported in their roles.

Deadline to Apply: Interested candidates should apply by May 18, 2024.

Equal Opportunity Statement: United Development Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.