Online Support Officer

Job Description:

Vodafone Qatar is currently seeking a dedicated and dynamic Online Support Officer to join our team in Doha on a part-time basis. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role and possess key personality traits such as being hardworking and adaptable. Strong communication and creativity skills are essential soft skills for this role.

Responsibilities: - Provide online support to customers through various channels, including live chat, email, and social media - Assist customers with inquiries, technical issues, and troubleshooting - Collaborate with internal teams to resolve customer concerns effectively and efficiently - Maintain a high level of customer satisfaction and build strong relationships with clients - Stay up-to-date on product knowledge and industry trends to provide accurate information to customers - Identify opportunities for improvement in customer service processes and suggest solutions - Assist in developing and implementing new strategies to enhance the online support experience for customers

Requirements: - Bachelor's degree in a related field or equivalent work experience - Proven experience in customer service or online support - Strong communication skills, both written and verbal - Ability to think creatively and problem-solve independently - Excellent time management and organizational skills - Ability to work effectively in a fast-paced environment - Proficiency in Microsoft Office and other relevant software

Benefits: - Training & professional development opportunities - Paid sick leave - Joining Bonus

Working Environment: At Vodafone Qatar, we are committed to creating a supportive and inclusive working environment that encourages calculated risk-taking to drive innovation and progress. We believe in fostering a culture of collaboration and continuous learning to help our team members reach their full potential.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement: Vodafone Qatar is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected for their unique perspectives and talents. Discrimination based on race, gender, age, religion, sexual orientation, or disability will not be tolerated.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.