Online Support Officer

Job Description:

Mall of Qatar is seeking a dedicated and reliable Online Support Officer to join our team in Doha. As an Online Support Officer, you will be responsible for providing assistance and support to customers through various online channels. This is a part-time entry-level position, perfect for individuals looking to gain experience in the retail industry.

Responsibilities: - Respond to customer inquiries and provide assistance through online chat, email, and social media platforms - Monitor online customer feedback and reviews, addressing any issues or concerns promptly - Assist in the development and implementation of online support strategies to enhance customer satisfaction - Collaborate with other departments to ensure a seamless online shopping experience for customers - Utilize strategic planning to improve processes and streamline online support operations

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Excellent organizational and time-management skills - Prior experience in customer service is a plus but not required - Knowledge of online retail platforms is preferred

Personality Traits: - Reliable: Dependable and trustworthy, able to meet deadlines and commitments - Independent: Capable of working autonomously and taking initiative

Soft Skills: - Communication: Ability to effectively communicate with customers and team members - Strategic Planning: Skills in developing and implementing plans to achieve goals

Benefits: - Paid Time Off (PTO) - Medical coverage - Company transportation

Working Environment: As an Online Support Officer at Mall of Qatar, you will be working in a dynamic and data-driven environment. You will have the opportunity to leverage data to inform decisions and drive strategic initiatives to improve online support services.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Mall of Qatar is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.