Online Support Officer

Job Description: We are seeking a proactive and dynamic individual to join our team as an Online Support Officer at Ooredoo Q.P.S.C. This is a part-time entry-level position based in Doha, Qatar. The ideal candidate will be adaptable, energetic, and possess strong people management and persuasion skills.

Responsibilities: - Provide online support to customers through various channels such as chat, email, and social media - Troubleshoot technical issues and provide solutions to customers in a timely and efficient manner - Assist customers with product inquiries, account management, and billing questions - Escalate complex issues to the appropriate teams for resolution - Keep accurate records of customer interactions and transactions - Collaborate with other departments to improve overall customer satisfaction and retention - Stay up-to-date on product knowledge and industry trends to provide informed support to customers

Requirements: - High school diploma or equivalent - Strong communication skills, both written and verbal - Ability to multitask and work in a fast-paced environment - Proficiency in Microsoft Office and other relevant software applications - Prior customer service experience is a plus - Willingness to learn and adapt to new technologies and processes

Benefits: - Company-provided equipment for remote work - Dental insurance coverage - Profit sharing opportunities - Opportunity for career growth and development within the company

Working Environment: At Ooredoo Q.P.S.C., we value creativity and innovation. Our team embraces a culture that encourages fresh ideas and inventive solutions. We believe in fostering a collaborative and supportive work environment where every team member has the opportunity to grow and succeed.

Deadline to apply: May 1, 2024

Equal Opportunity Statement: Ooredoo Q.P.S.C. is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristics. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.