Online Support Representative

Job Description: The Online Support Representative at Al Jazeera Media Network will be responsible for providing excellent customer service and technical support to users accessing Al Jazeera's online platforms. This role will require strong communication skills, problem-solving abilities, and a keen attention to detail. The ideal candidate should be energetic, adaptable, and possess emotional intelligence and planning skills.

Responsibilities: - Respond promptly to customer inquiries via email, chat, and social media platforms - Troubleshoot and resolve technical issues related to Al Jazeera's online platforms - Provide guidance and support to users navigating the website and mobile app - Collaborate with other teams to escalate and resolve complex customer issues - Maintain a high level of professionalism and customer service at all times

Requirements: - 1 year of experience in customer service or technical support - Excellent communication skills, both written and verbal - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Strong problem-solving skills and attention to detail - Energetic and adaptable personality - Emotional intelligence and planning skills

Benefits: - Relocation allowance for eligible candidates - Employee discounts on Al Jazeera products and services - Paid sick leave for part-time employees

Working Environment: At Al Jazeera Media Network, we pride ourselves on cultivating an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, creativity, and continuous improvement in all aspects of our work.

Deadline to Apply: May 28, 2024

Equal Opportunity Statement: Al Jazeera Media Network is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.