Online Support Specialist

Qatargas Operating Company Limited is seeking a dedicated and reliable Online Support Specialist to join our team in Doha, Qatar on a part-time basis. As an Associate level position, we require a candidate with at least 4 years of experience in a similar role.

Responsibilities: 1. Provide timely and efficient online support to customers through various channels such as email, chat, and phone. 2. Troubleshoot technical issues and provide solutions to customers in a professional and friendly manner. 3. Coordinate with internal teams to escalate and resolve complex customer inquiries. 4. Utilize knowledge base and resources to quickly and accurately respond to customer inquiries. 5. Identify opportunities for process improvement and contribute to the development of support documentation.

Requirements: 1. Bachelor's degree in IT, Computer Science, or related field. 2. Proven experience in providing online support in a technical environment. 3. Strong decision-making skills and the ability to negotiate with customers to reach a mutual resolution. 4. Excellent written and verbal communication skills. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and other relevant software.

Personality traits: - Dedication to providing excellent customer service. - Reliability in meeting deadlines and delivering results consistently.

Soft skills: - Strong decision-making skills to assess and address customer needs effectively. - Negotiation skills to resolve conflicts and reach mutually beneficial solutions.

Benefits: - Retirement plan for long-term financial security. - Vision insurance to support your eye care needs. - Profit sharing to reward your contributions to the company's success.

Working environment: At Qatargas Operating Company Limited, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment that encourages professional growth and development.

Equal opportunity statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified candidates are encouraged to apply.

Deadline to apply: May 11, 2024

Join our team at Qatargas Operating Company Limited and embark on a rewarding career as an Online Support Specialist. Apply now to be part of a dynamic and inclusive work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.