Online Web Chat Specialist

Job Description:

As an Online Web Chat Specialist at Ezdan Holding Group, you will be responsible for providing exceptional customer service and support through online chat platforms. You will engage with customers in real-time, addressing their inquiries, resolving issues, and ensuring a positive experience for all users. This role requires strong communication skills, attention to detail, and the ability to multitask effectively.

Responsibilities: - Engage with customers through online chat platforms to provide support and assistance - Respond to customer inquiries in a timely and professional manner - Resolve customer issues and complaints in a constructive and efficient manner - Maintain a positive and friendly attitude while interacting with customers - Collaborate with other team members to ensure a seamless customer experience - Monitor chat conversations and escalate complex issues to the appropriate team members - Collect and analyze customer feedback to improve services and processes - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - Confident and resourceful personality traits - Strong leadership and problem-solving skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize effectively in a fast-paced environment - Proficiency in using online chat platforms and tools - Basic understanding of customer service principles and practices - Willingness to learn and adapt to new technologies and processes - High school diploma or equivalent - Fluent in English (additional languages are a plus)

Benefits: - Training & professional development opportunities - Visa sponsorship for eligible candidates - Free food during working hours - Opportunity to work in a high-energy workplace focused on delivering impactful results

Equal Opportunity Statement: Ezdan Holding Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.