Support Manager

Job Description:

We are looking for a dedicated and adaptable Support Manager to join our team at MEEZA in Doha, Qatar. As a Support Manager, you will be responsible for overseeing the day-to-day operations of our support team and ensuring that our customers receive top-notch service and assistance.

Responsibilities: 1. Manage and lead the support team, including recruiting, training, and performance evaluations. 2. Develop and implement support strategies to improve customer satisfaction and retention. 3. Monitor and analyze support metrics to identify areas for improvement and implement solutions. 4. Collaborate with other departments to ensure seamless communication and smooth operations. 5. Handle escalations and complex customer issues in a professional and timely manner. 6. Develop and maintain strong relationships with key clients and stakeholders. 7. Stay current on industry trends and best practices in customer support.

Requirements: 1. Bachelor's degree in Business Administration, Management, or a related field. 2. 6+ years of experience in a customer support or management role. 3. Strong project management skills and the ability to prioritize tasks effectively. 4. Excellent communication and interpersonal skills. 5. Emotional intelligence and the ability to handle challenging situations with empathy. 6. Proven track record of leading and developing successful support teams. 7. Ability to work independently and make decisions in a fast-paced environment.

Benefits: - Free food provided during working hours. - Travel and spending expenses covered for work-related trips. - Parental leave for new parents.

Working Environment: We encourage autonomy and independence in our work environment, trusting our employees to excel in their roles. We provide a supportive and inclusive workplace where all team members are valued and respected.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: MEEZA is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.