Support Manager

Job Description:

We are seeking a talented and experienced Support Manager to join our team at Qatar Foundation in Doha. As a Support Manager, you will be responsible for overseeing the day-to-day support operations within the organization. You will work closely with various teams to ensure that all support services are delivered efficiently and effectively.

Responsibilities: - Lead and manage a team of support staff to provide exceptional service to internal and external stakeholders - Develop and implement support processes and procedures to streamline operations and improve efficiency - Maintain a high level of customer satisfaction by addressing and resolving support issues in a timely manner - Monitor support performance metrics and establish KPIs to track progress and identify areas for improvement - Collaborate with cross-functional teams to identify opportunities for integration and optimization of support services - Assist in the recruitment, training, and performance evaluation of support staff - Handle escalated support issues and provide guidance and support to team members as needed - Stay up-to-date on industry trends and best practices to continuously improve support services

Requirements: - 8+ years of experience in a support management role - Strong leadership and communication skills - Ability to motivate and inspire team members - Adaptability to changing priorities and environments - Excellent cooperation and planning skills - Bachelor's degree in a related field (preferred) - Proficiency in Microsoft Office and customer support software - Knowledge of ITIL framework and best practices in support management

Personality Traits: - Motivated to drive success and achieve goals - Adaptable to changing circumstances and challenges

Benefits: - Joining Bonus - Paid overtime - Gym membership

Working Environment: We encourage a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to supporting each other and fostering a collaborative and inclusive work environment.

Equal Opportunity Statement: Qatar Foundation is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, veteran status, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: 2024-05-14

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.