Remote Support Manager

Job description:

We are seeking a Remote Support Manager to join our team at Sidra Medicine. As the Remote Support Manager, you will be responsible for overseeing and managing a team of support specialists who provide remote assistance to our clients. This is a part-time position at the Associate Level, requiring a minimum of 5 years of experience in a similar role.

Responsibilities: - Manage and lead a team of remote support specialists to ensure high-quality service delivery to clients - Develop and implement strategies to improve efficiency and effectiveness of remote support operations - Monitor and analyze key performance indicators to track team performance and identify areas for improvement - Collaborate with internal teams to troubleshoot technical issues and provide timely solutions to clients - Develop and maintain relationships with clients to understand their needs and provide excellent customer service - Provide training and mentorship to support specialists to enhance their skills and knowledge - Prepare and present reports to senior management on team performance and service delivery metrics

Requirements: - Bachelor's degree in a relevant field - Strong communication and interpersonal skills - Dedication to providing excellent customer service - Energetic and enthusiastic personality - 5+ years of experience in a remote support management role - Project management skills - Ability to deliver effective presentations - Ability to work independently and as part of a team

Benefits: - Visa sponsorship for eligible candidates - Travel and spending expenses covered - Company-provided equipment for remote work

Working environment: At Sidra Medicine, we value creativity and innovation. We encourage our employees to think outside the box and come up with inventive solutions to challenges. Join us in a culture that fosters fresh ideas and embraces collaboration.

Deadline to apply: June 7, 2024

Equal opportunity statement: Sidra Medicine is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.