Remote Support Manager

Job Description:

We are seeking a dedicated and independent Remote Support Manager to join our team at Qatar National Cement Company. As the Remote Support Manager, you will be responsible for overseeing a team of remote support technicians and ensuring efficient and effective support for our customers. This role is part-time, located in Doha, Qatar, and requires a mid-to-senior level professional with at least 6 years of experience in IT support or a related field.

Responsibilities:

- Manage and lead a team of remote support technicians to provide technical assistance to customers. - Develop and implement support processes and procedures to ensure timely resolution of issues. - Monitor team performance and provide coaching and feedback as needed. - Collaborate with other departments to improve overall customer experience. - Track and analyze support metrics to identify areas for improvement. - Serve as a point of escalation for complex technical issues. - Stay up-to-date on the latest technology trends and best practices in remote support.

Requirements:

- Bachelor's degree in Computer Science, Information Technology, or related field. - Proven experience in managing a remote support team. - Excellent project management skills. - Strong emotional intelligence and ability to handle difficult situations with tact and professionalism. - Excellent communication and interpersonal skills. - Ability to work independently and take initiative. - Knowledge of ITIL framework is a plus.

Benefits:

- Disability insurance - Paid Time Off (PTO) - Company transportation

Working environment:

At Qatar National Cement Company, we promote work-life balance and employee well-being. Our team is dedicated to creating a positive and inclusive work environment where all employees can thrive and grow.

Deadline to apply: June 26, 2024

Equal Opportunity Statement:

Qatar National Cement Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.