Remote Support Manager

Job Description:

The Remote Support Manager at Qatar Foundation will be responsible for overseeing the remote technical support team, ensuring the timely and effective resolution of IT issues for employees working remotely. The ideal candidate will have at least 6 years of experience in IT support, with proven leadership skills and a dedication to providing excellent customer service.

Responsibilities:

- Manage a team of remote support technicians, including hiring, training, and providing ongoing coaching and feedback - Monitor and prioritize incoming support requests to ensure timely resolution - Develop and implement processes and procedures to improve efficiency and customer satisfaction - Coordinate with other IT teams to escalate and resolve complex technical issues - Track performance metrics and provide regular reports to senior management - Stay up-to-date on the latest technologies and trends in remote support

Requirements:

- Minimum of 6 years of experience in IT support, with at least 2 years in a management or supervisory role - Bachelor's degree in Computer Science or a related field - Strong leadership and communication skills - Ability to work effectively in a fast-paced, remote work environment - Dedication to providing exceptional customer service - Reliable and able to work independently with minimal supervision - Excellent time management and adaptability skills

Personality Traits:

- Dedicated to achieving goals and exceeding expectations - Reliable and dependable, able to be counted on to deliver results

Soft Skills:

- Strong time management skills to effectively prioritize tasks and meet deadlines - Adaptability to quickly respond to changing priorities and customer needs

Benefits:

- Employee discounts on Qatar Foundation products and services - Paid Time Off (PTO) for vacations and personal time - Joining bonus for new employees

Working Environment:

At Qatar Foundation, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is committed to innovation, collaboration, and continuous improvement.

Equal Opportunity Statement:

Qatar Foundation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.