Support Manager - Work from home

Job Description:

Ooredoo Q.P.S.C. is currently seeking a talented Support Manager to join our team. This is a unique opportunity to work from home and make a significant impact in a cutting-edge telecommunications company. As a Support Manager, you will be responsible for overseeing a team of support staff, ensuring the highest level of customer service and satisfaction.

Responsibilities: - Lead and manage a team of support staff, providing guidance and support to ensure excellent customer service. - Develop and implement strategies to improve efficiency and effectiveness of the support team. - Monitor key performance indicators and metrics to evaluate and improve team performance. - Handle escalated customer inquiries and complaints in a professional and timely manner. - Collaborate with other departments to address customer needs and improve processes. - Provide regular reports and analysis to senior management on team performance and customer feedback. - Stay current on industry trends and best practices in customer support.

Requirements: - 7 years of experience in customer support or a related field. - Proven track record of successfully managing a support team. - Strong leadership and communication skills. - Confident and independent personality traits. - Excellent negotiation and persuasion skills. - Ability to work effectively in a remote, work-from-home environment.

Benefits: - Travel and spending expenses covered. - Parental leave policy. - Paid overtime opportunities.

Working Environment: At Ooredoo Q.P.S.C., we pride ourselves on creating a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. We believe in a supportive and inclusive work environment where every team member is empowered to succeed.

Equal Opportunity Statement: Ooredoo Q.P.S.C. is an equal opportunity employer and we welcome all qualified individuals to apply for this position. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.