Support Manager - Work from home

Job Description:

Qatar Biobank is seeking a motivated and hardworking Support Manager to join our team on a part-time basis. As a Support Manager, you will be responsible for managing and overseeing the support team, ensuring timely and effective support to our customers. This position requires a mid-to-senior level candidate with at least 6 years of relevant experience.

Responsibilities: - Lead and mentor the support team to provide excellent customer service and technical support - Develop and implement support strategies to improve customer satisfaction and retention - Monitor support metrics and KPIs to identify trends and areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Handle escalated customer complaints and issues, resolving them in a timely manner - Conduct performance evaluations and provide feedback to support team members - Stay up-to-date with industry trends and best practices in customer support

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 6 years of experience in customer support or a related field - Strong leadership and communication skills - Ability to negotiate and persuade effectively - Proven track record of managing a support team and achieving KPIs - Strong analytical and problem-solving skills - Experience with CRM systems and support ticketing platforms

Personality Traits: - Motivated - Hardworking

Soft Skills: - Negotiation - Persuasion

Benefits: - Vision insurance - Relocation allowance - Visa sponsorship

Working Environment: At Qatar Biobank, we believe in giving back to the community through corporate social responsibility initiatives. As a Support Manager, you will have the opportunity to make a positive impact on society while working from the comfort of your own home.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Qatar Biobank is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.