Support Representative

Job Description:

Meddy is seeking a driven and reliable Support Representative to join our team in Doha, Qatar. As a Support Representative at Meddy, you will be responsible for providing exceptional customer service to our users, resolving their queries and issues in a timely and efficient manner.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a professional and courteous manner. 2. Troubleshoot and resolve customer issues regarding our platform, services, and products. 3. Provide product information and guidance to customers to enhance their user experience. 4. Escalate complex issues to the appropriate department for further resolution. 5. Maintain accurate records of customer interactions and transactions. 6. Collaborate with other team members to improve customer satisfaction and retention rates. 7. Identify opportunities for process improvement and provide feedback to the management team.

Requirements: 1. Bachelor's degree or equivalent experience. 2. Minimum of 1 year of experience in customer service or a related field. 3. Strong communication and interpersonal skills. 4. Ability to think critically and solve problems effectively. 5. Strategic planning and persuasion skills. 6. Proficient in using CRM software and other customer support tools. 7. Fluent in English and Arabic.

Personality traits: Driven, reliable

Soft skills: Strategic planning, persuasion

Benefits: - Relocation allowance - Vision insurance - Joining bonus

Working Environment: At Meddy, we believe in aligning work with a greater purpose. By joining our team, you will have the opportunity to contribute to a meaningful mission and make a positive impact on the healthcare industry.

Equal Opportunity Statement: Meddy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. We are committed to building a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: July 15, 2024.

If you meet the requirements and are excited to join a dynamic team dedicated to improving healthcare access for all, we encourage you to apply for the Support Representative position at Meddy. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.