Web Chat Associate

Job Description:

Qatar Rail is seeking a passionate and driven individual to join our team as a Web Chat Associate. As a part-time entry-level position, you will be responsible for providing excellent customer service and support through our web chat platform.

Responsibilities: 1. Engage with customers in real-time through web chat to assist with inquiries and provide solutions to problems. 2. Ensure timely responses to customer queries and concerns. 3. Collaborate with other team members to escalate and resolve complex issues. 4. Maintain a high level of professionalism and customer service at all times. 5. Proactively identify opportunities to improve the customer experience through the web chat platform. 6. Keep accurate records of all interactions with customers. 7. Adhere to company policies and procedures regarding confidentiality, data security, and quality standards.

Requirements: 1. No prior experience required, but a strong willingness to learn and adapt. 2. Excellent communication skills and the ability to multitask effectively. 3. Innovative mindset with the ability to think outside the box to solve problems. 4. Passion for delivering exceptional customer service. 5. Ability to work in a fast-paced environment. 6. Must be a team player and willing to collaborate with others to achieve common goals.

Benefits: 1. Life insurance coverage. 2. Paid sick leave. 3. Paid Time Off (PTO) for part-time employees.

Working Environment: At Qatar Rail, we strive to inject a sense of joy and vibrancy into the work environment. We value open communication, collaboration, and a supportive team atmosphere.

Equal Opportunity Statement: Qatar Rail is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: Interested candidates should submit their application by May 18, 2024. Don't miss out on this exciting opportunity to join our team at Qatar Rail as a Web Chat Associate!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.