Web Chat Associate

As a Web Chat Associate at MEEZA in Doha, Qatar, you will be responsible for providing exceptional customer service through chat support on the company's website. You will engage with customers in real-time to address their inquiries, resolve issues, and guide them through the products or services offered by MEEZA.

Responsibilities: - Respond promptly and accurately to customer chat inquiries - Assist customers in navigating the website and placing orders - Troubleshoot technical issues and escalate to the appropriate department if needed - Provide product information and recommend solutions to customers - Maintain a positive and professional attitude towards all customers - Meet or exceed performance metrics for chat support, including response times and customer satisfaction ratings - Collaborate with other team members to improve processes and enhance the customer experience

Requirements: - 3 years of experience in customer service or online chat support - Energetic and adaptable personality traits - Strong problem-solving and strategic planning skills - Excellent written communication skills - Ability to multitask and prioritize in a fast-paced environment - Familiarity with online chat platforms and customer relationship management systems

Benefits: - Free accommodation - Free food - Joining bonus

Working environment: MEEZA promotes a work-life balance and prioritizes employee well-being. You will be part of a supportive team that values collaboration and continuous improvement.

Deadline to apply: June 7, 2024

Equal Opportunity Statement: MEEZA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will be considered for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.