Web Chat Associate

Job Description: Vodafone Qatar is seeking a driven and hardworking Web Chat Associate to join our team in Doha. As a Web Chat Associate, you will be responsible for providing superior customer service and support through our online chat platform. You will engage with customers in real-time to answer inquiries, resolve issues, and provide assistance with a variety of Vodafone products and services.

Responsibilities: - Engage with customers through our web chat platform to provide timely and accurate assistance - Respond to customer inquiries, troubleshoot issues, and provide solutions to problems - Maintain a high level of customer satisfaction by delivering exceptional service - Collaborate with other team members to ensure a seamless customer experience - Contribute to ongoing projects and initiatives to improve customer support processes - Meet or exceed performance metrics for response time, resolution rate, and customer satisfaction ratings

Requirements: - 2+ years of experience in customer service or a related field - Strong communication skills and the ability to multitask in a fast-paced environment - Excellent typing skills and proficiency in using web chat platforms - Ability to work collaboratively with team members and prioritize tasks effectively - Driven and hardworking attitude with a commitment to delivering exceptional service - Soft skills in cooperation and project management - Visa sponsorship and medical coverage will be provided - Paid sick leave benefits

Working Environment: At Vodafone Qatar, we prioritize understanding and empathy in all interactions with customers. We believe in creating a positive and supportive working environment where all team members can thrive and succeed.

Equal Opportunity Statement: Vodafone Qatar is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.