Web Chat Manager

Job Description:

Woqod is seeking a skilled Web Chat Manager to join our team in Doha. As a Web Chat Manager, you will be responsible for overseeing and managing the operation of our web chat platform, ensuring that customer inquiries are handled efficiently and effectively.

Responsibilities: - Manage a team of web chat agents, providing guidance and support to ensure they deliver exceptional customer service. - Monitor and analyze web chat interactions to identify areas for improvement and implement strategies to enhance customer experience. - Develop and implement policies and procedures for web chat operations, ensuring compliance with company standards. - Collaborate with other departments to streamline processes and improve overall customer service. - Stay up-to-date with industry trends and best practices in web chat management to continuously improve operations.

Requirements: - 7 years of experience in customer service, with at least 3 years in web chat management. - Strong planning and decision-making skills. - Independent and motivated with a passion for delivering exceptional customer service. - Ability to work in a fast-paced environment and adapt to changing priorities. - Excellent communication and interpersonal skills. - Bachelor's degree in business administration or a related field.

Benefits: - Joining Bonus - Dental insurance - Relocation allowance

Working Environment: At Woqod, we prioritize understanding and empathy in all interactions. Our team is dedicated to providing top-notch customer service and creating a positive experience for all customers.

Deadline to apply: May 25, 2024

Equal Opportunity Statement: Woqod is an equal opportunity employer and we welcome applicants from all backgrounds to apply for this position. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.