Web Chat Manager

Job description:

Al Shaqab is seeking a passionate and motivated Web Chat Manager to join our team in Doha, Qatar. This part-time role is ideal for a candidate with 8 years of experience in web chat management at a mid-to-senior level. As a Web Chat Manager, you will be responsible for overseeing our online customer service chat platform, ensuring a seamless and efficient experience for our customers.

Responsibilities: - Manage a team of web chat agents, providing guidance and support to ensure excellent customer service - Develop and implement strategies to improve the effectiveness of the web chat platform - Monitor and analyze key performance metrics to optimize performance and drive improvements - Work closely with other departments to ensure alignment and consistency across all customer touchpoints - Stay up to date with industry trends and best practices in web chat management - Handle escalated customer inquiries and issues - Collaborate with IT teams to troubleshoot technical issues related to the web chat platform - Train new agents on proper procedures and protocols for handling customer inquiries

Requirements: - 8 years of experience in web chat management - Strong leadership and people management skills - Excellent time management and organizational skills - Passion for providing exceptional customer service - Motivated and driven to succeed in a fast-paced environment - Bachelor's degree in a related field preferred

Benefits: - Travel and spending expenses covered - Paid sick leave - Vision insurance

Working environment: At Al Shaqab, we empower our employees to take ownership and make impactful decisions. We foster a collaborative and supportive work environment where everyone has the opportunity to grow and succeed.

Deadline to apply: June 29, 2024

Equal opportunity statement: Al Shaqab is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.