Remote Web Chat Manager

salary Salary :

QR6,916 - 9,100 monthly

icon building Company : Qatar Biobank
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

🔥 Urgent

✨ Immediate Start

icon loader
icon loader
Open only for candidates based in Qatar

This job is no longer accepting applications.

Scroll down below to view similar jobs .

Job Description - Remote Web Chat Manager

Job Description:


Qatar Biobank is seeking a dedicated and confident Remote Web Chat Manager to join our team. As the Remote Web Chat Manager, you will be responsible for managing our online chat platform to provide excellent customer service and support to our users. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 8 years of experience in a similar role.


Responsibilities: - Manage the online chat platform to respond to customer inquiries and provide technical support. - Monitor chat conversations to ensure a high level of customer satisfaction. - Work closely with the customer service team to address any escalated issues. - Analyze chat data to identify trends and improve chat performance. - Develop chat scripts and guidelines for consistent and effective communication. - Collaborate with the IT team to implement chat enhancements and upgrades. - Train and mentor chat agents to improve their communication and customer service skills.


Requirements: - 8 years of experience in a customer service or chat management role. - Proven track record of delivering excellent customer service through online chat platforms. - Strong communication and problem-solving skills. - Excellent time management and planning abilities. - Ability to work remotely and independently. - Knowledge of chat software and digital communication tools. - Experience in managing a team of chat agents is a plus.


Personality Traits: - Dedication to providing exceptional customer service. - Confidence in handling customer inquiries and issues.


Soft Skills: - Strong cooperation skills to work effectively with team members. - Excellent planning abilities to manage chat schedules and resources.


Benefits: - Visa sponsorship for eligible candidates. - Travel opportunities for training and conferences. - Life insurance coverage for peace of mind.


Working Environment: - Our team is dedicated to understanding and exceeding customer expectations, creating a positive and rewarding work environment for all employees.


Equal Opportunity Statement: Qatar Biobank is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, gender, age, or any other protected category.


Deadline to apply: 2024-07-05


If you meet the requirements and are ready to excel in a dynamic and customer-focused role, we encourage you to apply for the position of Remote Web Chat Manager at Qatar Biobank.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Remote Web Chat Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Qatar

This job is no longer accepting applications.

Scroll down below to view similar jobs .

icon no cv required No CV Required icon fast interview Fast Interview via Chat

Share this job with your friends

View similar Customer Service / Guest Services Part-Time jobs below

Share this job with your friends

💰

Browse the Top Paying Jobs Customer Service / Guest Services Salaries

GrabJobs is the no1 job portal in Qatar, connecting you to thousands of jobs fast! Find the best jobs in Qatar, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.