Web Chat Specialist

As a Web Chat Specialist at Ezdan Holding Group, you will be responsible for providing exceptional customer service and support through online chat platforms. You will interact with customers in real-time, addressing their inquiries, issues, and providing solutions to ensure a positive experience.

**Responsibilities:** 1. Respond to customer queries and issues promptly and professionally via web chat. 2. Provide accurate and timely information regarding products, services, and promotions. 3. Assist customers in navigating the company website and online systems. 4. Identify opportunities to upsell products and services to customers. 5. Escalate complex issues to the appropriate department for resolution. 6. Maintain a high level of customer satisfaction through effective communication and problem-solving. 7. Collaborate with team members to ensure a consistent and seamless customer experience.

**Requirements:** 1. Bachelor's degree in a related field preferred. 2. Minimum of 4 years of experience in customer service or a similar role. 3. Strong written communication skills. 4. Ability to multitask and prioritize in a fast-paced environment. 5. Excellent people management and analytical skills. 6. Driven and adaptable personality traits.

**Benefits:** - Free food - Life insurance - Paid sick leave

**Working Environment:** At Ezdan Holding Group, you will be part of a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work with a diverse team of professionals in a dynamic and innovative environment.

**Equal Opportunity Statement:** Ezdan Holding Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

*Deadline to apply: 2024-07-07*

If you meet the requirements and share our values of excellence and customer service, we invite you to apply for the position of Web Chat Specialist at Ezdan Holding Group. Join us in providing exceptional support to our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.