QR4,732 - 6,916 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
Job Description:
Qatar Science & Technology Park is seeking a part-time Web Chat Specialist to join our team in Doha, Qatar. As an Associate Level position, we are looking for someone with at least 3 years of experience in a similar role. The ideal candidate will be resourceful, driven, and possess strong presentation and problem-solving skills.
Responsibilities: - Manage and respond to customer inquiries through web chat in a timely and professional manner - Provide accurate information about products and services - Resolve customer complaints and issues effectively - Work closely with other departments to ensure customer satisfaction - Utilize data to track and analyze customer trends and feedback - Update and maintain knowledge base articles for chat support - Assist in developing chat scripts and templates for efficiency - Stay up-to-date on company policies and procedures
Requirements: - 3+ years of experience in a customer service or web chat role - Excellent written and verbal communication skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Bachelor's degree in a related field preferred - Knowledge of CRM systems and chat support software - Proficiency in Microsoft Office suite - Ability to multitask and prioritize tasks effectively
Benefits: - Relocation allowance for eligible candidates - Company-provided equipment for remote work - Gym membership for on-site employees - Opportunities for professional development and growth within the company
Working Environment: At Qatar Science & Technology Park, we leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing exceptional customer service and continuously improving our support channels. We value collaboration, innovation, and a strong work ethic.
Deadline to Apply: July 15, 2024
Equal Opportunity Statement: Qatar Science & Technology Park is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.
How to apply:
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