Support Manager - Remote Work

RasGas Company Limited is seeking a dedicated and reliable Support Manager to join our remote team based in Doha, Qatar. As a Support Manager, you will be responsible for overseeing the remote support operations and ensuring the highest level of customer satisfaction.

Responsibilities: - Manage a team of remote support agents and oversee their daily activities - Develop and implement support strategies to improve customer satisfaction and retention - Monitor and analyze support metrics to identify areas for improvement - Collaborate with other departments to ensure timely resolution of customer issues - Provide training and guidance to support agents to enhance their performance - Stay updated on industry trends and best practices in customer support

Requirements: - Minimum of 5 years of experience in a customer support role - Proven track record of managing remote teams and driving results - Excellent communication and problem-solving skills - Strong organizational and planning abilities - Ability to work independently and as part of a team - Proficiency in using support software and tools

Personality traits: - Dedicated to providing the highest level of support to customers - Reliable and dependable in meeting deadlines and goals

Soft skills: - Innovative mindset to drive continuous improvement in support operations - Strong planning skills to effectively manage support resources and workload

Benefits: - Profit sharing opportunities - Remote work flexibility - Travel opportunities for training and team-building events

Working environment: At RasGas Company Limited, we cultivate an environment where technology is harnessed to drive innovation and efficiency. Our remote team is empowered to deliver exceptional support while enjoying the flexibility of working from anywhere.

Deadline to apply: 2024-06-23

Equal opportunity statement: RasGas Company Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.