Support Specialist - Remote Work

Job Description:

MEEZA is seeking a motivated and driven Support Specialist to join our remote team in Doha, Qatar. As a Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring their satisfaction and timely resolution of any issues they may encounter. This is a part-time position at the Associate Level, requiring at least 2 years of relevant experience.

Responsibilities: 1. Provide remote technical support to clients via phone, email, or chat. 2. Troubleshoot and resolve technical issues related to hardware, software, and network systems. 3. Document and track all support activities using our ticketing system. 4. Collaborate with other team members to escalate and resolve complex issues. 5. Conduct quality assurance checks to ensure customer satisfaction. 6. Keep up-to-date with new technologies and industry trends. 7. Provide training and guidance to clients on using our products and services.

Requirements: 1. 2+ years of experience in a technical support role. 2. Strong critical thinking and problem-solving skills. 3. Excellent communication and interpersonal abilities. 4. Emotional intelligence to effectively handle challenging situations. 5. Ability to work independently and in a team environment. 6. High school diploma or equivalent required; Bachelor's degree preferred. 7. Comfortable working remotely and managing time effectively.

Personality Traits: - Motivated - Driven

Soft Skills: - Critical thinking - Emotional intelligence

Benefits: - Parental leave - Gym membership - Medical coverage

Working Environment: At MEEZA, we encourage a spirit of exploration and taking calculated risks for growth. Our team values collaboration, innovation, and continuous learning. Join us as a Support Specialist and be part of a dynamic and supportive remote team.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: MEEZA is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, or any other protected category. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.