Web Chat Manager - Remote Work

Job Description:

Katara Hospitality is seeking a talented and experienced Web Chat Manager to join our remote team. As the Web Chat Manager, you will be responsible for overseeing our web chat operations, ensuring exceptional customer service and support through online chat platforms. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 6 years of experience in a similar role.

Responsibilities: - Manage and lead a team of web chat agents, ensuring high-quality customer interactions and timely responses - Develop and implement strategies to optimize the web chat experience for customers - Monitor chat conversations to provide feedback and coaching to agents, ensuring consistency and quality - Analyze chat data and metrics to identify trends, issues, and opportunities for improvement - Collaborate with other departments to ensure a seamless and consistent customer experience across all channels - Stay up-to-date on industry trends and best practices in web chat management - Handle escalated customer inquiries and issues, resolving them in a professional and timely manner - Provide regular reporting and updates to management on chat performance and key metrics

Requirements: - Energetic and dedicated individual with a passion for delivering exceptional customer service - Excellent communication and interpersonal skills - Strong strategic planning and problem-solving abilities - Attention to detail and the ability to multitask in a fast-paced environment - Proficiency in using web chat platforms and customer service software - Experience leading a team of customer service agents - Bachelor's degree in a related field is preferred

Benefits: - Relocation allowance for eligible candidates - Company-provided equipment for remote work - Parental leave for eligible employees

Working Environment: At Katara Hospitality, we place a strong emphasis on exceeding customer expectations and delivering delight. Our team is dedicated to providing the best possible customer experience through web chat, and we are looking for a motivated individual to join us in achieving this goal.

Deadline to apply: July 12, 2024

Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.