Web Chat Officer - Remote Work

Job Description:

Qatar Solar Technologies is seeking a hardworking and independent Web Chat Officer to join our team for remote work. The primary responsibility of the Web Chat Officer is to engage with customers through online chat to provide assistance, answer inquiries, and facilitate sales transactions. This position requires the ability to work independently and make decisions in a fast-paced environment.

Responsibilities: - Engage with customers through web chat to provide assistance and answer inquiries in a timely and professional manner - Maintain a high level of customer service by actively listening to customers' needs and providing accurate information - Facilitate sales transactions by guiding customers through the purchasing process - Collaborate with other team members to ensure a seamless and positive customer experience - Keep detailed records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies - Provide feedback to management on customer trends and issues

Requirements: - 4 years of experience in customer service or a related field - Proven experience working independently and making decisions - Excellent communication and interpersonal skills - Strong teamwork skills and the ability to collaborate with others - Ability to multitask and prioritize tasks effectively - Proficiency in using online chat platforms and CRM systems

Personality Traits: - Hardworking - Independent

Soft Skills: - Decision-making - Teamwork

Benefits: - Dental insurance - Company transportation - Parental leave

Working Environment: At Qatar Solar Technologies, we prioritize understanding and empathy in all interactions. We strive to create a welcoming and inclusive environment where employees feel supported and valued.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Qatar Solar Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.