Web Chat Representative - Remote Work

Job Description:

Qatar Science & Technology Park is seeking a motivated and customer-focused Web Chat Representative to join our remote team. As a Web Chat Representative, you will be responsible for engaging with customers through online chat to provide support, answer questions, and improve overall customer satisfaction. This is a part-time entry-level position, ideal for individuals with at least 1 year of experience in customer service or a related field.

Responsibilities: - Engage with customers through web chat to provide assistance and support - Answer customer inquiries and resolve issues in a timely and efficient manner - Proactively reach out to customers to offer assistance or address concerns - Collaborate with team members to ensure consistent and high-quality customer service - Maintain accurate records of customer interactions and follow up as needed - Stay updated on product knowledge and company policies to provide accurate information to customers - Meet or exceed performance goals and quality standards set by the company

Requirements: - Strong communication skills, both written and verbal - Excellent customer service skills and a positive attitude - Ability to multitask and work efficiently in a fast-paced environment - Resilient and able to handle challenging situations with professionalism - Independent and able to work effectively with minimal supervision - Experience with online chat platforms or customer service software is a plus - Personality traits: resilient, independent - Soft skills: people management, teamwork

Benefits: - Parental leave - Travel opportunities - Paid Time Off (PTO)

Working Environment: At Qatar Science & Technology Park, we foster transparency and open dialogue for effective communication at all levels. Our remote team is committed to collaboration, support, and professional development for all employees.

Equal Opportunity Statement: Qatar Science & Technology Park is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to Apply: June 10, 2024

Join our team as a Web Chat Representative and help us deliver exceptional customer service to our clients in Doha and beyond. Apply now to be a part of our growing and dynamic team at Qatar Science & Technology Park.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.