Customer Support Assistant - Remote Work

Job Description:

Qatar Museums is seeking a dedicated and motivated Customer Support Assistant to join our team on a part-time basis. This is a remote work position, allowing you the flexibility to work from the comfort of your own home. As an Entry Level Customer Support Assistant, you will be responsible for providing excellent customer service to our patrons and assisting with various tasks to ensure a positive experience for all visitors.

Responsibilities: - Responding to customer inquiries and resolving issues in a timely and professional manner - Handling customer complaints and escalations with empathy and patience - Assisting with ticket sales, reservations, and membership inquiries - Providing information about museum exhibits, events, and programs - Collaborating with other team members to ensure smooth operations - Maintaining accurate records of customer interactions and feedback

Requirements: - 1 year of experience in a customer service role - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to work independently and as part of a team - Persuasive and creative approach to customer interactions - Tech-savvy and comfortable using remote communication tools

Personality Traits: - Dedicated: Willing to go above and beyond to meet customer needs - Motivated: Eager to learn and grow in a dynamic environment

Soft Skills: - Persuasion: Able to influence and persuade customers effectively - Creativity: Thinking outside the box to provide innovative solutions

Benefits: - Company-provided equipment - Travel opportunities for training and development - Paid Time Off (PTO) for work-life balance

Working Environment: Qatar Museums is committed to creating a work environment that injects a sense of joy and vibrancy into our team. We encourage open communication, collaboration, and creativity to foster a positive and enjoyable workplace.

Equal Opportunity Statement: Qatar Museums is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to Apply: July 7, 2024

Join Qatar Museums as a Customer Support Assistant and be a part of a dynamic team dedicated to providing exceptional customer service and promoting arts and culture in Qatar. Apply now to start your remote work journey with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.