Careers at Global-e, Inc.

As a Customer Service Team Supervisor, you’ll work closely with the Team Lead to support day-to-day operations and help keep the team running smoothly. This is a hands-on role for someone who is ready to take ownership of team workflows, assist with agent development, and act as a first point of escalation in a customer service call center, all while maintaining a high standard of customer service across every interaction.What You’ll Do:Support the team in delivering high-quality written responses to both merchants and end customers, helping maintain consistency, tone, and quality across all interactions.Assist the Team Lead in monitoring performance targets and help motivate the team to meet them through day-to-day coaching and guidance.Serve as the first point of escalation for complex or sensitive issues, resolving what you can independently and escalating to the Team Lead when needed.Surface agent feedback, recurring issues, and improvement ideas to the Team Lead to help inform process improvements and a better customer experience.Assist with onboarding new agents and support the Team Lead in executing the team’s training and development plan at all stages of the agent journey.Track individual and team performance metrics and report findings to the Team Lead, helping to keep the team informed of goals and expectations.

Working at Global-e, Inc.