Casino Customer Support - with Growth Opportunities

We are searching for a capable Casino Customer Support to join our growing team at EveryMatrix in Bucureşti.
Growing your career as a Full Time Casino Customer Support is a fantastic opportunity to develop useful skills.
If you are strong in creativity, persuasion and have the right mindset for the job, then apply for the position of Casino Customer Support at EveryMatrix today!

Job Summary:

We’re looking for an enthusiastic English speaker to join our Casino Customer Support team!

Either start off your career on the right foot or add to your already existing skill- set, the EveryMatrix team provides a great working environment – both friendly and relaxed – suited for personal development in a tech-driven company full of interesting and challenging projects. Our headquarters is situated right in the heart of the city, near Unirii Square, and comes with all the benefits of a central location, including ease of access to the Old Town for the occasional get-together with your future teammates.

Company Intro:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remained a founder-owned private company.

Requirements:

• Good written English skills (mandatory);
• Great communication skills;
• Active listener;
• Internet browsing is no mystery to you and knows all the shortcuts;
• The technical aspects of the activity are fun for you;
• Previous experience in the gambling industry is a plus;
• Ability to follow documented procedures and logical thinking;
• Willingness to continuously learn and improve;
• Highly organized, focus capacity;
• Team spirit;
• Time management skills;
• Ability to communicate technical problems concisely and professionally.

Responsibilities:

• As part of the Casino Customer Support team, you will be responsible for helping our clients via e-mail and live chat and checking data in the back end to prevent and solve problems.

Other info:

• The base salary is 600 Euros per month; which can realistically rise to 900 Euros after around one year.
• Even though the position is entry-level, you can grow as fast as your results. Our defined career path offers good opportunities for the right person; with good progress, your first promotion can be as soon as four months away.
• The work schedule is from 8:00-16:00, 9:00-17:00, 17:00-1:00, and 5 days/ week in shifts. You will be required to work on weekends but receive two days off within the working week. More details about the working schedule will be provided during the interview;

Work-Life Balance:

• 22 days off per year, rising to 32 by year 5 inside the company
• 10 sick leave days per year (without a doctor’s note)
• 40% work from home over any 3-month period
• If returning to work soon after having a child, 1 year 100% WFH for mothers
• WFH after the child is born – for fathers: 13 weeks of 100% WFH (from the day of the birth of the child)

Benefits and Office perks:

• Daily catered lunch or lunch allowance in value of 85 EUR net per month
• Medical subscription– Regina Maria
• Our own in-house gym, health & well-being programs
• Fruits Tuesday
• Access to online learning platforms Udemy for Business and O’Reilly and budget for external training
• Bookster
• Massage at work
• Anniversary gifts
• Frequent free-bar parties, annual whole-company parties (we have previously rented our own planes to get everyone together!)
• Fun corner: ping pong table, PS4, lots of board games.

Benefits of working as a Casino Customer Support in Bucureşti:

● Company offers great benefits
● Opportunities to grow
● Competitive salary

● Remote Work opportunity