English-speaking Customer Service Agent

CUSTOMER SERVICE AGENT - WORK FROM HOME, FULL-TIME ONLY

Calls Experts is a global contact center solution provider with 15+ years of experience in the American and Canadian markets. Calls Experts is here to help both - those with experience and to teach those, who want to learn and build their careers. With Calls Experts this is not just a job, this is a real career! We are looking for a Customer Service Agent to process inbound and outbound calls remotely.

Market: US and CA.

Vertical: Insurance.

You will perform various administrative tasks, including answering calls and scheduling meetings. For this role, a strong Internet connection is required, along with experience using communication tools.

Duties and Responsibilities:

• Process inbound and outbound call traffic to qualify leads and make live transfers
• Qualify prospects
• Resolve client queries
• Prepare customer spreadsheets and keep online records

Requirements:

• CPU: min 4000 score AMD/i5 6th generation or higher with min 8 GB RAM

Windows 10/11

• Ability to work 8-hour shifts 5d/week in EST. 10-6 pm EST mostly.
• Great command of the English Language
• Ability to handle objections, utilize persuasive skills - easy with small talks
• Ability to thrive in fast pace virtual platform
• Profound work ethics
• Willingness to learn and grow

Onboarding Process:

1. Audition
2. Interview
3. Hardware checkup
4. Script Training
5. Role-Play Session I + Company and Industry Overview (First elimination)
6. Objection Handling Training / Recap and Listening to Recordings
7. Role-Play Session II (Final elimination)
8. 2nd Interview and Documents signing
9. Dialer training and Onboarding
10. Work Begins

Compensation and Benefits:

• USD $500 basic monthly salary + up to USD $500 bonus/month