HR Cluster Lead EMEA - Hiring Now

Leadership: Partner with HR Service Delivery (HRSD) colleagues, Centers of Excellence (COEs), and HR Business Partners (HRBPs) to lead a high-performing Cluster team. Drive effective and efficient HR Cluster service delivery to support Matterhorn growth, delight customers, and engage HRSD team members.

Expert Advisory: Ensure business leaders in the Region receive advice on complex operational employee matters

Resource Deployment and Coordination: Take charge of deploying and coordinating HR resources effectively within the cluster. Ensure the deployment aligns with business needs, contributing to the success of HR service consistency, quality, and scalability.

HR Service Delivery Accountability: Be accountable for HR service delivery in the cluster, managing escalated Tier 1/2 cases, In-Country Specialists, and HR Advisors. Monitor and ensure adherence to agreed KPIs and quality standards.

Continuous Improvement: Drive continuous improvement initiatives in Regional HR delivery to maximize HR service quality and consistency. Identify opportunities for enhancement in HR processes and knowledge base, fostering a mindset of continuous improvement within the team

Resource and Budget Management: Effectively manage resources and budgets, ensuring optimal allocation to support efficient team operations.

Leadership skills: Can inspire and guide remote teams across multiple countries, navigating cultural differences. Fosters collaboration, aligns with organizational goals, and excels in strategic decision-making for collective success. Is experienced in developing high-performing teams.

Stakeholder Engagement: Excels in stakeholder engagement, skillfully building relationships, addressing concerns, and fostering collaboration for successful project outcomes and HR alignment.

Project Management Skills: Exhibit strong project management competence, adeptly leading teams, coordinating tasks, and delivering successful outcomes within established timelines and resource constraints.

Continuous Improvement: Strong commitment to a continuous improvement mindset, with the ability to identify and address opportunities for enhancements in HR processes and knowledge base. Formal training in CI (e.g. Lean, Six Sigma) is an advantage

Operational HR Expertise: Solid understanding of operational HR services, including performance management, SNOW, and Workday. Ability to navigate and execute HR activities in multiple countries.

Decision-Making: Demonstrates resilience, adaptability, and sound decision-making in high-pressure, fast-paced situations. Ability to shift priorities to meet business needs.

Customer Focus: Acts with the customer in mind. Demonstrated experience in prioritizing customer experience and building strong, productive customer relationships.

Communication Skills: Effective communication skills to interact with diverse stakeholders in a complex, multi-supplier, and matrixed environment.

Teaming: Foster knowledge sharing among HR colleagues by actively collaborating on case resolution where appropriate, contributing to the collective knowledge base across the team. Collaborate with HR colleagues as part of the Account Management team that comes together to serve our businesses and functions.

Education: Bachelor's degree in HR or equivalent required

Experience: ideally 5+ years of progressive experience in HR, with at least 2 years in a shared services environment.

Travel: Ability to travel up to 30%.

Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.