Sales Support Associate 1-EMEA - Hiring Immediately

Role title:

Sales Support Associate 1 - EMEA

Colt Level:

N10

Function:

IGAM Sales Support EMEA

Reports to:

Manager Sales Support EMEA

Location:

Various

Sales Support Associate

Sales Support Associate (SSA) is a support extension of the Sales and Customer Success team to drive greater efficiency and productivity for the sales organization. The Sales Support Associate will be responsible for maintaining an in-depth understanding of Colt EMEA's internal quoting systems and processes while acting as the subject matter expert for Sales/CS questions around these processes.

Role purpose

• Support sales to bring customers into our business.
• Work closely with other Colt teams to support the customer portfolio of accounts.

Key accountabilities

• Supporting predominantly pre-sales activities around project quoting, order support & accuracy, and ensuring proper closure of the SFDC opportunity so that the sales recognition can be achieved and executed by the responsible departments for sales recognition. The focus of the role is to limit administrative burden on sellers while enabling sales to focus on customer facing/revenue generating activities.
• Serve as subject matter expert for quote creation and order submission from Sales to Order Entry. Providing guidance to sales team and end-to-end accountability on the Quote to Order process.
• Perform administrative changes to internal quoting systems and assist Sales Team in preparing quotes for bids/RFP’s/RFI’s/RFQ’s.
• Manage and track quotes/orders (in coordination with SE, COG, CSG and other relevant teams) through to order submission into the order entry part of delivery. Highlight any dependencies impacting the delivery process.
• Administrative tasks involve Salesforce management (accuracy and accountability of opportunity value), assisting with meeting Sales Exit Criteria, and managing large data sets for customer quoting/ordering.
• Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses. PERSUADES

• Will provide direct sales support by utilising a variety of organizational and project management skills.

The right person…

• Will be passionate about customer experience, making Colt’s service a point of difference through their understanding, care, communication and speed.
• Will be tenacious - never compromising until the job is complete.
• Will love variety and handle ambiguity, having an appetite for change – sometimes it will be quiet, other days will be deafening, you will embrace them all.
• Will seize ownership and take the lead on behalf of our customers.
• Will be a great collaborator – knowing when to push, when to ease off, when input and action is needed.
• Will influence other people to support our customers.

Key performance indicators (financial and non-financial)

• Efficiency– adherence to operational level agreements
• Operational Excellence – delivery of a consistent, professional and reliable customer experience
• Ensure high quality Order submission

Relationships and key contacts

• The role holder will need to develop collaborative and productive working relationships with their customers, sales colleagues, and wider Colt teams.

Role specific requirements

Skills & Experience

• Previous experience in a role that deals with sales and/or customers
• An understanding of networking technologies and products is preferable
• Great written and verbal communications skills
• Good interpersonal and coordination skills
• An ability to influence people at all levels to get what you need for your customers
• A passion for customer experience
• Adaptable to ever changing customer needs
• A role model of Colt’s values
• 2-3-year telecom industry experience is preferable
• Microsoft Office
• Advanced level of English (additional languages considered a bonus)