2nd Line Operations Specialist - PEGA

Provide support and collaborate with software developers to enhance Pega applications. Ensure smooth transition of solutions from development to operational environments through validation, testing, and implementation. Operate and maintain high availability of services, regularly developing automation scripts. Implement changes and maintenance works on software solutions, writing implementation documents and changes to current configurations. Manage incidents, problems, and service requests, including implementing workarounds. Perform daily health-checks and continuously seek to improve existing platforms and services. Deliver technical support for network applications and systems (2nd Line support), ensuring on-call availability. Identify improvement and automation opportunities. Assist in building knowledge and skills throughout the team to continuously improve service to customers. Good understanding of ITIL, DevOps principles, and Agile methodology. Operational knowledge to debug and troubleshoot application issues on Linux servers. Knowledge of cloud-based infrastructure on AWS, networking concepts, and DNS. Experience with deployment methods using CI/CD (Jenkins) and version control (Git). Basic understanding of Docker, Kubernetes, APIs, and Weblogic. Proficiency in programming/scripting languages like Bash and Perl. Basic knowledge of IP Networking and Telecom architecture and protocols. PEGA L2 DevOps, PDC, Pega Dev, Admin Studio knowledge, queue processors, agents, nodes, job schedulers, Decision Table, Data table, network configurable, deployment, PEGA Process AI. Not a perfect fit? Worried that you don't meet all the desired criteria exactly? If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.