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With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
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Welcome to the relentless pursuit of better.
Inviting applications for the role of Accounts Receivable Collections – Process Associate- French - Hybrid Cluj
Your job will involve invoice and payment processing, workflow management and issue resolution.
Responsibilities
·The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions
·Managing unapplied cash
·Coordinating the chase activity, query resolution/dispute management
·Verbal & Written Communication with client and with related departments
·Managing dunning letters/collection letters
·Reading and learning the operating procedures, contributing to the development/improvement of the operating procedures
·Escalating of all unsolved/unclear issues to the team leader
·Successfully graduating the training plan attached to the position and the tasks
·Training other team members regarding the daily tasks whenever necessary and requested by the manager
·Updating theworking procedures periodically
Qualifications
Minimum qualifications
Preferred qualifications
What can we offer?
·Attractive salary
·Stable job offers - employment contract
·Work in a multicultural and diverse environment with employees from over 30 countries
·Genpact supports professional trainings and great career development opportunities
·Free access to our award-winning learning platform
·Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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