APOS Sales Representative

Description and Requirements

We are seeking an APOS Services Sales Specialist to join our EMEA Services Sales team, focused on accelerating growth in our warranty renewals business. You will join an engaging, energetic, and entrepreneurial team focused on a key part of our services business. We are looking for a Sales Representative who is assertive, goal-oriented, articulate and possesses sound phone and customer-facing skills. You will be responsible for demonstrating the value and benefits of Lenovo’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on the specific segment, this could include lead qualification, lead conversion, health checks, the voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell, and expansion). You will be in charge of developing an excellent level of product or service knowledge to support customer questions and promote offerings. Your responsibility will be to effectively articulate the value of products or services to customers, with the intent of selling products/services or renewing existing contracts. You will report to the EMEA APOS Sales Manager based in Denmark, holding responsibility of sales results & cooperating with local sales teams based in the region of CENTRAL EAST EUROPE & CENTRAL ASIA (including Poland, Czechia, Slovakia, Hungary, Romania, Slovenia, Croatia, BiH, Serbia, Montenegro, Kosovo, Albania, North Macedonia, Bulgaria, Greece, Cyprus, Ukraine, Belarus, Moldova, Georgia, Uzbekistan, Azerbaijan, Kazakhstan, Armenia, Turkmenistan, Kyrgyzstan, Tadzhikistan, Mongolia). Responsibilities:

Achieve your revenue-based quota by selling renewals/products/services, may offer to upsell opportunities when applicable

Work within dedicated territory/segment of CENTRAL EAST EUROPE & CENTRAL ASIA

Provide accurate weekly/ monthly/ quarterly sales forecast

Support local team with responses to RFP’s

Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements

Initiate steps as needed to address customer concerns/roadblocks prohibiting satisfaction

Manage external competitive pressures and effectively handle objections to retain customers or win new customers

Manage a high volume of customer contacts through phone and email each day – most of communication is outbound

Ensure a high level of professionalism during all interactions with customers and prospects

Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met

Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience

Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner

Position Requirements:

3+ years of experience working in a customer service or sales capacity preferred

Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships

Demonstrated aptitude and success to learn and optimize new technology and data

Strong problem-solving skills

Excellent knowledge of MS Office programs

Excellent communication skills (verbal, written), business fluent English and 2 out of listed languages : Hungarian, Romanian, Polish, Czech or Slovak

Experience working with Microsoft Dynamics or similar CRM preferred

Demonstrated ability to manage multiple priorities effectively, with proven success

What Lenovo can offer You:

Internal E-learning Development Platform Available for Employees

An exciting job with great opportunities for success 

A good potential to grow both professionally and personally

Performance based rewards 

Home office flexibility upon team agreement

You will report to SSG (Solutions & Services Group) organization structure. SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.