Associate Technical Account Manager - CoworkingCafe

Are you driven, enthusiastic, and ready to make a mark in the world of coworking data? We are actively searching for highly motivated individuals to become valued members of our Coworking Outreach team. If you have a flair for exceptional customer service and some technical aptitude, we want you on our team.

In this role, you will be a key pillar in providing internet listing service (ILS) technical support and implementation over phone, email, and live demonstrations for Yardi's shared space marketing site - CoworkingCafe.

This position is available in a hybrid regime that implies working from the office at least once a week. Therefore, please take into account that you would need to be located in or near the Cluj-Napoca area.

What we’re looking for:

• Advanced English level;
• Bachelor’s degree in Economics, Business and other related fields, or relevant experience;
• Experience in software troubleshooting and providing live support through phone, email and other screen sharing communication channels;
• Outstanding customer service skills and a strong willingness to exceed expectations;
• Excellent attention to detail and the ability to adhere to established processes;
• Flexibility and the ability to effectively manage changing priorities;
• Ability to demonstrate product value to secure new clients.

It is considered a plus:

• Proficiency in German;
• Excel, Zoom, Snagit, CRM software knowledge.

What you’ll Do:

• Targeted marketing outreach campaigns to coworking operators done via cold calling;
• Deliver exceptional customer support via product demonstration - done through video calls held on ZOOM, email, and phone interactions for both new and existing CoworkingCafe clients, ensuring their satisfaction and success;
• Perform implementation of coworking operator locations on Yardi’s top lead generating internet listing service (ILS);
• Utilize your problem-solving skills to proficiently troubleshoot application issues, addressing challenges and finding effective solutions;
• Follow up on any issues that necessitate further research or information from clients, ensuring thorough and timely resolution;
• Cultivate strong relationships with customers, conducting coordinated weekly calls to complete setups and provide personalized assistance;
• Be an integral part of our outstanding team, collaborating closely with team members across the world, contributing to our collective success.

Benefits:

• Highly competitive salary;
• Up to two thousand USD educational reimbursement plan/calendar year;
• Comprehensive private medical and life insurance plan;
• Flexible work schedule;
• Modern technology, work methods and tools;
• Possibility to participate in various training programs and conferences;
• Forty RON/day meal tickets;
• Frequent internal engagement activities, themed parties & team-buildings;
• Discount plans for fitness centers, restaurants and various service providers;
• Fresh fruits, snacks, and coffee in the office;
• Open-air terraces, game rooms.

Company details

Yardi Romania is part of Yardi Systems, Inc., an American company founded in 1984 that has become the leading provider of software solutions for the real estate industry, with over 45 offices and 9000+ employees worldwide. Our development center in Cluj-Napoca opened in 2010, is the second-largest Yardi office in the world – counting over 1300 dedicated professionals with highly diverse skillsets, ranging from software development to data research and analysis, marketing, journalism, consulting, and customer service.

Get to know us better on our website and Facebook page!