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The Group Lead, Issuance, is a key member of the Accounting and Finance organization, responsible for leading the issuance billing function across all clients and projects. This role oversees the full invoice lifecycle, ensures the accuracy and timeliness of all billing activities, and drives continuous improvement in related processes and controls.
The Group Lead partners closely with Global Client Services, Operations, and the broader accounting team to ensure high-quality financial information, efficient workflows, and positive client experience. They supervise the work of Issuance/Accounts Receivable/Billings specialists, providing guidance, coaching, and day-to-day leadership.
Responsibilities
- Act as primary point of contact between Financial Operations, Operations, Clients, and Accounting for complex billing matters, ensuring clear communication and timely resolution of issues.
- Review and approve monthly invoices for issuance replenishments, as required.
- Manage monthly deadlines to adhere to client’s SLAs.
- Consolidate and review monthly reports from NetSuite and Deltek/Vision for issuance.
- Supervise and review monthly reconciliation of issuance client deposits and monitor monthly balances.
- Provide oversight on life-to-date project reconciliations to ensure accurate final invoicing and proper project closure in collaboration with Operations and Accounting.
- Ensure robust billing governance by monitoring that all invoices and supporting documentation are delivered to clients on time each month, including uploading them into third party portals.
- Establish and maintain processes for receiving, tracking, and reconciling client Purchase Orders.
- Provide guidance and direction to the team on handling client inquiries and outstanding billing issues.
- Ensure team compliance with all company procedures and work instructions while completing the tasks listed above.
- Coordinate, review, and prioritize ad-hoc reporting requests, ensuring data accuracy, consistency of output, and alignment with business needs before delivery to stakeholders.
Qualifications
- Associate Degree in Accounting or related business degree preferred, or equivalent work experience and/or training
- 5+ years of experience in related roles
- Experience collecting receivables within pharmaceutical industry desired
- Excellent computer skills
- Excellent time management and organizational skills
- Ability to work independently and exercise sound business judgment
- Strong verbal and writing abilities
- Strong attention to detail
- Ability to work under pressure and meet deadlines
- Team player with a positive, can-do attitude
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