Client Success Manager (with French)

We fuse together exceptional talent who deliver outstanding software solutions. Our approach has helped us grow 60% in 2021, 94% in 2022, while in 2023 we joined forces with Insight, a Fortune 500 company and a leading solutions and systems integrator. With exciting growth plans and cutting-edge projects, there has never been a better time to join our incredible team. 

 PURPOSE OF ROLE 

KEY DUTIES & RESPONSIBILITIES 

Drive the adoption of Insight’s Cloud solutions within assigned accounts through continuously increasing value, leading to renewals and the potential for new business. 

• Work closely with relevant parties to ensure a seamless client on-boarding process and ensure smooth initiation and introduction for the client from the onset. 

• Identify specific business opportunities during client conference calls, and also identify potential up-selling and cross-selling opportunities. 

• Proactively engage with clients on pre-defined touchpoint triggers and ensure Insight’s clients receive the most value from their Cloud investment. 

• Seek to anticipate the clients requirements and possible challenges and promote our services (enhancements, updates, new initiatives, and maintenance) through relationships nurtured within the accounts. 

• Respond in a timely and helpful manner to client requests or account issues, leverage resources from across the company as needed. 

• Educate clients on the business benefits of new product features and improvements through one-on-one engagements. 

• Build and maintain collaborative cross-functional relationships with other teams across the business in order to maintain a world-class client experience across the client lifecycle. 

• Ensure clients are driving adoption through the Cloud Management Platform and both direct and indirect sales are the most successful they possibly can be through successful on-boarding, tool-adoption, trainer education, and managed licenses. 

• Develop detailed adoption plans by building KPIs, identify the client’s business challenges, and produce and offer appropriate solutions. 

KEY RESULT INDICATORS & MEASURES OF SUCCESS 

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