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Cluster OF Lead - East Europe

icon building Company : Elekta
icon briefcase Job Type : Full Time

Number of Applicants

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000+

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Job Description - Cluster OF Lead - East Europe

Are you a current Elekta employee?  

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

About the Role

We are looking for a Cluster Order Fulfilment (OF) Leader to take end-to-end responsibility for Order Fulfilment activities across the Cluster. This is a senior leadership role with a strong focus on project execution, customer experience, and revenue delivery.

You will lead a multidisciplinary team of Project Coordinators, Project Managers, and Application Specialists, working closely with Sales, Service, Finance, and Central Order Fulfilment experts to deliver seamless post-sales experiences for our customers.

As a member of the Cluster Extended Leadership Team, you will play a key role in shaping operational strategy, driving continuous improvement, and strengthening customer loyalty.

What You’ll Do

Lead and Develop High-Performing Teams

  • Build a strong, engaged, and accountable Order Fulfilment organization
  • Coach and develop Project Managers, Coordinators, and Application Specialists
  • Ensure teams have the skills, tools, and training needed to meet customer and business demands
  • Foster a culture of collaboration, ownership, and continuous improvement

Drive Operational Excellence

  • Oversee the planning and execution of complex installation and fulfilment projects
  • Ensure projects are delivered on time, within scope, and to quality standards
  • Optimize resource utilization and site operations in collaboration with Field Service Engineers
  • Identify operational risks and bottlenecks and implement effective solutions
  • Define and improve end-to-end ways of working with Sales, Service, and Finance
  • Act as Project Manager on selected projects, with full delivery and financial responsibility

Deliver an Outstanding Customer Experience

  • Serve as a key customer contact during the installation phase
  • Partner closely with Service teams to ensure smooth handovers and strong after-sales support
  • Lead application excellence throughout the solution lifecycle through, regular customer visits; refresher trainings; audits and usage reviews
  • Drive improvements in Net Promoter Score (NPS), customer satisfaction, and retention

Own Revenue and Financial Performance

  • Take ownership of revenue forecasting and recognition within the Cluster
  • Manage backlog and Book & Bill orders in close collaboration with Sales and Finance
  • Ensure alignment between operational delivery and financial targets

Collaborate and Improve

  • Work with Central Order Fulfilment Subject Matter Experts to harmonize processes
  • Share best practices across regions and contribute to global improvements
  • Ensure compliance with company policies, standards, and governance

    What Success Looks Like

    • High customer satisfaction and strong NPS results

    • On-time, high-quality installations
    • Accurate revenue forecasting and recognition
    • Engaged, capable, and motivated teams

    What You Bring

    • Bachelor’s degree in Business, Engineering, Operations Management, or a related field
    • 5+ years’ experience in project management, operations, or a similar leadership role
    • Proven experience leading cross-functional teams in complex environments
    • Strong project management, organizational, and stakeholder management skills
    • Ability to analyze data and make sound, data-driven decisions
    • A customer-focused mindset and passion for operational excellence

    Why Join Us?

    • A visible leadership role with real impact on customers and business performance
    • Opportunity to shape and improve end-to-end Order Fulfilment operations
    • Collaborative, international environment with strong professional development opportunities
    • The chance to lead teams delivering meaningful, technology-driven solutions

    Good to knows

    • This role is office-based with regular attendance at Elekta offices in the Cluster as needed.
    • The position requires approximately 40% travel.

    Interested?
    Apply now and help us deliver exceptional customer experiences while driving operational excellence across the Cluster.

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