Collections - Senior Process Associate Spanish Remote Romania

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
 Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. 
 
Welcome to the relentless pursuit of better.

 
Inviting applications for the role of Collections - Senior Process Associate – Spanish – Remote Romania!
 
Your job will involve invoice and payment processing, workflow management and issue resolution.
 
Responsibilities
• Booking of Incoming Payments:
• Bank statements
• Remittance advices
• Processing Outgoing Payments
• Supporting query resolution/dispute management:
• Telephonic and written communication with the customers / other departments
• Issuing, checking and sending dunning letters/Collection letters
• Perform customer account reconciliation/ bank reconciliation
• Follow up on accounts and on disputed item
• Support ad hoc requests from Business group and local units
• Assist AR Team Leader to prepare and submit reports to the customer as applicable
• SOP creation and updating
• Deliver the required data for audit purposes
• Making the accounting process controls established through the internal policies
• Ensure that critical metrics are met, and service is delivered to end users as encouraged
• Find opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader 
• Works with Collection team to make sure specific actions are taken for the customer accounts – investigate deductions, performing reconciliations, assure accurate process of Manual and Automatic Payment Methods
• Works with Pricing and Rebates team and Treasury Team for accurate payment processing and posting.
• Permanently works with team members in order to find solutions for any query and provide continuous improvement for the process; 
•

 
Qualifications we seek in you!
Minimum qualifications

• Very good knowledge of Spanish, min C1
• Accounting knowledge – intermediate level;
• Similar work experience
• Work experience with SAP system (Advantage)
• Organized personality with attention to details and customer orientation;
• Accurate, logical problem solver;
• Ability to handle client on one-on-one basis, via e-mails and calls;
 
Preferred Qualifications/ Skills

• University graduate (Economic studies are an advantage); 
• Upbeat, proactive with ability to work both independently and as part of a team
• Communicative and ability to learn;

What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform 
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts