Contact Center Specialist 1

DRIVE YOUR FUTURE 

Contact Center Specialist ensure good communication with internal and external customers of the company.

 Manages phone calls received from clients; · Provide support to the sales team; Provide support in marketing projects.

YOUR CORE ACTIVITIES 

•    Receiving and Redirecting Phone Calls from Customers

•    Ensuring Communication of Solutions and Support

•    Anticipating and Responding to Client Expectations

•    Preparing and Verifying Documents and Reports

WHAT WE ARE LOOKING FOR 

•    Attention to Detail: Maintain a high level of accuracy in all tasks, especially when entering orders and preparing reports.

•    Communication: Keep lines of communication open with all stakeholders, both internal and external.

•    Time Management: Prioritize tasks effectively to meet deadlines and ensure client satisfaction.

•    Customer Focus: Always keep the client’s needs at the forefront of your actions to ensure a positive customer experience. 

•    Proficiency in written and spoken English. 

•    Proficiency in using Microsoft Office Suite.

WHAT PUTS YOU IN POLE POSITION  

•    Bachelor’s degree or master’s Degree (or the equivalents) in Statistics, Economics, Marketing

•    Client-oriented, responsible, and results-driven, with a focus on professional excellence and attention to detail.

•    Strong communication skills and the ability to manage multiple tasks simultaneously while maintaining a high level of accuracy. 

•    Experience in a similar role or industry will be a significant advantage.

APPLY NOW, DRIVE YOUR FUTURE!

#WePirelli