Credit and Collection Specialist

Who are we?

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

We are now looking for a Credit and Collection Specialist, fluent Polish speaker, to join our team in Cluj-Napoca, Romania!

The role will be responsible for managing the Polish customer portfolio, performing credit risk analysis, building strong customer relationships and driving monthly cash collection and past due reduction.

The successful candidate will:

• Communicate regularly with Polish customers by phone/email and manage customer relationships.


• Collaborate with Polish colleagues and stakeholders across EMEA.


• Contribute to achieving our monthly cash collection and past due targets.


• Report directly to the C&C Manager based in Cluj.

Key responsibilities:

• Proactive collection of all receivables in line with credit terms 


• Responsible for monitoring assigned accounts - Customer calls and/or correspondence within a highly performant credit department


• Internal and External customer interface; business to business customers


• Dispute Management: drive resolution of disputes liaising closely with all due departments within the business


• Sales and senior management request of support when necessary to accelerate the collection process


• Must communicate & follow up effectively with other departments regarding customer accounts on a timely basis.


• Monitor customer's payment performance and proactively seek to reduce payment problems


• Review new orders and new accounts from credit perspective, assess customer’s credit worthiness and monitor credit limits on the accounts


• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department goals


• Compliance with credit processes, procedures & internal controls

Requirements:

Education: University degree in Finance of Business Administration

Experience: 

• Experience in finance or ideally receivables management (advantage)


• Experience in customer service


• Previous experience in a multicultural environment


• Understanding of basic financial terms

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:  Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES 

• Customer Focus 


• Operational Excellence 


• High-Performance Culture 


• Innovation 


• Financial Strength

OUR BEHAVIORS 

• Own It 


• Act With Urgency 


• Foster a Customer-First Mindset 


• Think Big and Execute 


• Lead by Example 


• Drive Continuous Improvement 


• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

 Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

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