Credit & Collections with Italian

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For more information about Solenis, please visit www.solenis.com

The Collection Analyst with Italian will manage Credit & Collections resources to optimize cash flow and oversee the collection of delinquent accounts. This role involves interacting with clients via email and phone, implementing collections policies, and collaborating with business leaders to enhance processes and systems.

Key Responsibilities:

• Manage an assigned portfolio for collections activities via email and phone, utilizing web-based tools.

• Understand the End-to-End Order to Cash process and clients' business operations.

• Oversee collection of delinquent accounts, arrange payment plans, and make recommendations for involving collection agencies or legal action.

• Implement and enforce collections policies and procedures.

• Identify and drive improvements in processes and systems.

• Collaborate with business unit and functional leaders.

• Manage complex situations through the escalation matrix.

Requirements:

• Excellent command of Italian (C1 or C2) and good level in English.

• SAP knowledge

• Collection experience

• Strong customer service orientation.

• Exceptional communication and organizational skills.

• Ability to multitask and work under pressure.

• Excel skills

• Openness to work in a hybrid mode from office in Bucharest (3 days in the office)